We value your trust and are committed to protecting your privacy. This Privacy Policy is designed to inform you about who we are and how we use the information we collect. Please read the following information carefully. By booking a tour with Ausangate Adventure, you agree to all of our terms and conditions.
For any booking on our website, you must provide a photo of your passport as requested at the time of booking (it must include your full name, passport number, date of birth, nationality, and gender). Once we receive payment confirmation, we will verify availability and secure the necessary permits. The tour is 100% confirmed.
• To book a tour with Ausangate Adventure, you only need to pay a deposit. The amount varies depending on the tour:
The initial deposit amount is based on the expenses required to book your tours, such as permits, Machu Picchu tickets, train tickets, and hotels.
Payment method:
To make your reservation with Ausangate Adventure Agency, you have the following payment methods:
• WeTravel: A payment platform exclusively for travel agencies charges a 4% to 5% fee.
• Bank Transfer: you can make it from anywhere in the world; here, the only fee you pay is USD 25.
The remaining balance can be paid upon arrival in Cusco, either in cash or by card. If you wish to pay in advance, please notify our sales team so we can make the necessary arrangements.
The cancellation request must be made via email by the person who made the booking and paid the deposit to info@ausangateadventure.com
Cancellation fees:
It varies depending on the tour booked; for some tours, it is no longer possible to recover the amount, so a refund will not be possible.
Traditional tours (city tours, Sacred Valley, Humantay Lagoon, among others):
Machu Picchu Tour (includes train, admission, and transportation):
For trekking tours such as Ausangate, Salkantay, the Inca Trail, and others: If a client decides to leave after the trip has begun, no refund will be issued.
In the event that a natural disaster, force majeure, or situation beyond our control (such as blockades, strikes, extreme weather conditions, health emergencies, among others) prevents the provision of the contracted service, the company will evaluate each situation individually and seek to offer the best possible solution to the client.
Depending on the case, the following may be offered:
Refunds are only processed to the original credit card or account used to make the reservation.
This includes war or threats of war, riots, strikes, terrorism, disease, natural disasters, adverse weather, fires, or similar calamities. Ausangate Adventure reserves the right to modify, postpone, or cancel tours. (Cancellation is usually the last resort; we generally offer an alternative option).
The tour programs and services offered by Ausangate Adventure do not include any form of medical or accident insurance should it be required; we recommend that our passengers purchase international travel insurance in their home country.
In the event of illness or injury on one of our tours, we are trained to provide emergency first aid and arrange transportation to an appropriate medical facility. However, we are not responsible for the cost of transportation services or medical care.
Return train tickets from Machu Picchu are subject to availability. After the tour, your return arrival time at your hotel depends on train availability. Ausangate Adventure reserves the right to book the most convenient trains for the group. If you need to take specific trains before or after, please notify us by email in advance; additional charges may apply for last-minute changes.
During the tour, you must strictly follow the instructions of the tour guides. All the Inca sites and places we visit have restrictions that must be followed. If you have any issues with the tours, please inform your guide or the office staff so they can resolve any problems.
If you are unable to continue your tour due to illness or injury, we will help you return to the nearest medical center or hotel. You are responsible for covering transportation and medical expenses. However, we will provide you with a certificate to help you with your insurance company. Travel insurance is not mandatory, but we recommend purchasing it for your trip.
Ausangate Adventure reserves the right to cancel, modify, or reschedule the tour in the event of adverse weather conditions, natural disasters, strikes, or injuries during the trip. In this case, the standard terms and conditions will apply.
Embarking on an adventure, such as the tours we offer, may involve the risk of illness or injury caused by natural forces, animals, insects, and flora. By booking your trip, you acknowledge these risks and voluntarily request to participate.
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We are a 100% local, fully licensed travel agency with in-depth knowledge of the region and a genuine passion for sharing its cultural and natural wealth. More than just offering tours, we are dedicated to creating memorable experiences, always prioritizing our clients’ satisfaction, safety, and well-being.
Each of our services is designed with a personalized approach, offering attentive care, honest advice, and ongoing support before, during, and after your trip. Our commitment is to provide
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